Job Summary

Provide support to the reception and bellboy team in assisting guests, ensuring a smooth arrival and departure experience while gaining practical experience in the area of hospitality and customer service.

Essential Functions

· Support the Guest Services team in maintaining and improving the quality of the guest experience.

· Assist in developing and maintaining a first-class Guest Services environment by working alongside experienced staff.

· Learn and become familiar with all hotel services, features, and local attractions to provide accurate information to guests.

· Support in resolving guest inquiries or minor complaints under supervision, ensuring guest satisfaction.

· Assist in maintaining the cleanliness and organization of assigned work areas.

· Learn the correct maintenance and use of hotel equipment, using only authorized tools and resources.

· Follow departmental policies and procedures in accordance with hotel standards.

· Support in ensuring the lobby area remains attended and welcoming at all times.

· Help protect guests’ belongings and hotel property by following security guidelines.

· Assist in keeping accurate records of guest room keys issued to bell staff.

· Participate in on-the-job learning and training sessions to understand hotel operations and service standards.

· Respond to guest requests accurately, promptly, and courteously.

· Observe and anticipate guests’ needs, responding proactively under supervision.

· Help record relevant information in the daily logbook.

· Assist in transporting guest luggage upon arrival, during room changes, and at departure.

· Learn to correctly label, store, and retrieve luggage from the storage area.

· Observe and assist in explaining hotel fire and safety procedures to guests.

· Accompany guests to their rooms, demonstrating how to use their key cards and explaining available services such as laundry.

· Remain attentive and professional at the assigned station, maintaining proper posture and presentation.

Other Duties:

· Support and asisst the Front office team.

· Foster positive working relationships with other departments.

· Maintain and improve the quality of all public areas.

Nobu Hotel Barcelona

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