The Resort Manager is responsible for the running of our resort operations and managing a team of at least 4 staff members. It is the Resort Manager’s job to work with our UK team to ensure that our guests are not on just another ski holiday and to make sure they have a true ‘Ski Miquel Experience’.
This role is perfect for an experienced skier from a hospitality background with team management experience, great interpersonal skills, and a ‘can-do’ attitude. If you are prepared for hard work and long hours, then you will be rewarded with a job that gives you plenty of time on the mountain, as well as being able to interact with our guests, making it ideal for someone who is outgoing and loves meeting new people.
Please note that you must have an EU passport or the right to work in the EU to work with us in Austria or France, or have the right to work in the UK to be seconded to Switzerland.
The Company
Ski Miquel is more than just an inclusive ski holiday company, we are a family-run business based in Hove (near Brighton) with over 40 years’ experience in the travel industry, and we like to think we're pretty good at what we do.
The company was founded in 1980, after our owner and a colleague decided to start their own travel business. With five permanent members of staff in our ‘offices’ when guests or staff call or e-mail; they know exactly who their talking to. We don't like to hide behind e-mails or answerphone messages - We're upfront and personal, and we want to talk directly to our customers so that we can provide the best level of service for them again and again. It's this close-knit work ethic that has turned Ski Miquel into the much-loved travel company it is today.
With five or six members of staff in each resort, we work hard to achieve the level of service that our customers have come to expect. Creating a fun and friendly atmosphere in our chalets is our main aim, and we do this by ensuring that we hire the best staff. We own most of our chalet-hotels, and 85% of our bookings are either repeat guests or word-of-mouth recommendations.
If you’re looking for a great company to work for during the winter season then you’ve found it!
Principal Tasks
The following is an outline of the principal tasks that are expected of our Resort Managers:
- Overseeing the transfer of guests to and from the airport on each changeover day.
- Organising all pre-sold ski pack requirements.
- Quality control – Making sure the chalet-hotel is kept up to the required Ski Miquel standard, which includes the bedrooms, public lounges, dining room and kitchen.
- Ski Concierge – Providing a 5-day ski concierge programme (to Ski Miquel guidelines).
- Providing activities in resort and entertainment during the guests’ holiday, and to generally ensure their stay is an enjoyable experience.
- Liaison with resort suppliers and submitting orders in a timely fashion.
- Staff supervision, ensuring all resort staff are punctual, well-presented, polite, and working to their full potential and in accordance with their rotas.
- Dealing with any guest queries or complaints in a timely manner.
- Reporting any maintenance issues in resort to ensure they are resolved as soon as possible.
- Completing resort paperwork, including accounting to Ski Miquel standards, and following any instructions as given.
- Reporting any major issues or concerns back to the UK team as and when they occur.
Requirements
The following is an outline the characteristics that are expected of our Resort Managers:
Personal Qualities
- Punctual
- Hard-working
- Proactive
- Friendly and engaging
- Sociable
- Team player
- Able to inspire team confidence
- A good motivator
- High attention to detail
- Well-presented
Essential Requirements
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Must have an EU passport or the right to work in the EU to work with us in Austria or France.
- Fluent English speaker to be able to communicate with guests and other staff
- Previous team management experience
- Previous hospitality experience
- A very experienced skier
- Computer literate
- Foreign language (preferred)
