db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café.
We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties.
We are currently recruiting for the following position:
Front Office Agent – Role Overview
As a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times.
Key Responsibilities
- Handle guest check-ins, check-outs, and reservations efficiently
- Provide accurate information about hotel services and local attractions
- Respond to guest queries and resolve issues in a professional manner
- Process payments and maintain accurate records
- Liaise with other departments to ensure smooth guest experiences
- Maintain front desk standards in line with company procedures
Requirements
- Previous experience in a front office or guest service role is preferred
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work shifts, including weekends and public holidays
- ability to speak in Polish, German or French
