Since 2014, we have been transforming holiday home rentals into an exceptional experience, combining the world’s most beautiful properties with unrivalled service.
Whether in legendary or unexpected destinations, we find the perfect home for each of our travellers. Every stay is carefully planned, crafted and fully personalised to offer a truly bespoke experience.
We build lasting relationships of trust with our clients and are redefining the standards of luxury holiday rentals to create memories that last long after the holiday is over ✨
Our teams are the key to our success. They design and create each trip as a unique project. Our local teams travel the world to select the most remarkable homes and ensure unrivalled hospitality and service at each destination.
✨ Key responsibilities :
1. Payments & Deal Management
Verify payments and assign them to the correct deals/follow up with the resort team for owner related payments.
Follow up with clients and manage their payments.
Track B2C and B2B2C deals
Manage Security Deposit releases
Manage and track owner pay-outs
2. KPI Monitoring & Reporting
Monitor and analyze the team’s KPIs, and update dashboards.
Update daily performance and activity figures.
Create various reports to improve the team’s conversion rate.
Create/update CRM reports according to the team’s needs.
Support the team for each “Regco” meeting for every destination and analyze KPIs for each.
3. Team & Administrative Support
Support the Bramble team (organizing their figures, managing their shared inbox).
Support the Front Desk team
Support for B2B2C inquiries from travel partners
Prepare materials for weekly meetings, sales meetings.
Update customer information and Cardex.