Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.
**RESPONSIBILITIES** **Guest Profiles and Preferences** - Review and maintain accurate guest profiles, preferences, and previous stay information to support personalized service. **Guest Communication and Support** - Handle incoming and outgoing telephone communications professionally and courteously.
- Respond to guest enquiries regarding reservations, facilities, and services. - Provide assistance to Guest Service Agents and Front Office team members as required. **Front Office Operations** - Remain informed of daily arrivals, departures, VIPs, repeat guests, and special occasions.
- Maintain familiarity with all room types, villa categories, VIP levels, amenities, and resort rates. - Adhere to all Front Office procedures, standards, and guest confidentiality protocols.
- Strictly protect guest privacy and confidentiality; do not disclose guest information to unauthorized persons. **Service Excellence** - Consistently demonstrate the Constance service philosophy in all guest and colleague interactions.