Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart,
Join us and become a Heartist®.
You are part of the story behind every memorable stay. At MGallery, each property offers a unique sense of place, and as a Reservations Agent Intern, you help create meaningful guest experiences from the very first interaction. With genuine care, attention to detail, and a passion for hospitality, you ensure every reservation is handled with warmth, professionalism, and a refined approach to service.
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
- Assist in handling room reservations, inquiries, and booking requests professionally and efficiently.
- Respond to guest calls, emails, and reservation inquiries in a timely manner.
- Assist in providing information about room types, rates, hotel facilities, and services.
- Support the Reservations team in entering, updating, and maintaining accurate booking records.
- Assist with booking confirmations, modifications, cancellations, and special requests.
- Coordinate with Front Office, Sales, and other departments to ensure a smooth guest experience.
- Support the preparation of daily reservation reports and follow-up on pending bookings.
- Assist in promoting hotel facilities, room upgrades, packages, and additional services where appropriate.
- Maintain guest privacy and confidentiality at all times.
- Follow hotel policies, procedures, and standards of service.
- Support the smooth day-to-day operation of the Reservations department and assist colleagues when required.
- Contribute to creating thoughtful, personalized moments that reflect the unique spirit of MGallery.
- Embody the MGallery spirit through warm, attentive, and refined service.
