The Grand Hotel Kronenhof in Pontresina stands for magical moments, elegance, and alpine hospitality at the highest five-star superior level. Our spa, spanning over 2,000 m², is an oasis of relaxation and the heart of our wellness offerings. As Spa Manager (m/f/d), you will be responsible for the strategic and operational management of this exclusive area, leading a dedicated team of therapists and reception staff, and elevating the guest experience to a new level.
Your tasks:
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Operational & strategic spa management: They ensure the smooth operation of the entire spa, pool and fitness area, guarantee optimal occupancy and continuously develop our treatment offerings.
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Team leadership & inspiration: You recruit, coach and empower your team, create duty and vacation schedules (with Mirus), conduct feedback sessions and lead by example, demonstrating a warm service culture.
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Highest quality standards: They consistently implement the guidelines of management, as well as LQA and Forbes standards, and continuously develop their offerings.
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Guest enthusiasm & sales: From professional advice at the spa reception to complaint management, creation of the annual spa brochure and exclusive spa events, you ensure unforgettable guest moments.
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Purchasing, warehousing & hygiene: You manage the order selection for products and inventory (in coordination with the deputy director), conduct inventories and meticulously ensure order, hygiene and water quality (in cooperation with the technical department).
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Entry: from December 1st or by arrangement.
Are you ready to lead our spa oasis with passion, excellence, and style? We look forward to receiving your complete application!
