🏔️ Resort Team Lead — Winter Season
Val d’Isère | One of a Kind Travel
We’re looking for a practical, detail-driven Resort Team Lead to support our winter operations in Val d’Isère. This is a hands-on role, focused on executing tasks, coordinating daily work on the ground, and ensuring high housekeeping and property standards throughout the season.
If you enjoy structure, quality, and working at the heart of daily chalet operations, this role is for you.
✨ Your Role (Winter Season Only)Housekeeping & Property Standards (Main Focus)
- Carry out daily property checks to ensure homes are clean, well-presented, stocked, and guest-ready.
- Support the Head of Housekeeping with daily cleaning plans, priority lists, and quality checks.
- Prepare linen, monitor stock levels, and assist with linen movements for changeover days.
- Complete spot checks in properties and take action when something needs correcting.
- Assist cleaning teams during busy moments or when standards need reinforcement.
- Update checklists, job sheets, and internal notes so all teams know property status.
- Make sure all housekeeping tasks are completed to the expected luxury standard.
Daily Operations & Changeovers
- Support the Ops team with daily tasks including small maintenance follow-ups, property resets, and restocking.
- Prepare properties for arrivals: lights, heating, welcome touches, signage, keys, and final checks.
- Assist with Saturday changeovers by coordinating cleaning teams, tracking progress, and reporting issues.
- Log operational jobs and flag anything urgent through Slack or directly to the relevant team.
- Ensure each property is ready at the correct time according to the arrivals list.
Guest Experience & In-Resort Support
- Be present in the resort office during scheduled times to support guest needs.
- Respond to simple guest service requests (extra towels, additional cleans, missing items, etc.).
- Visit properties when an issue is reported and support the team in resolving it.
- Provide friendly, calm, warm interactions in line with OOAKT’s guest experience standards.
- Act as second emergency contact during the winter season.
Team Support & Coordination
- Support seasonal staff (Housekeeping, Ops, Breakfast Hosts, Linen) by helping them organise daily tasks.
- Share updates with the team so everyone knows the priorities for the day.
- Help coordinate days off and ensure the schedule is followed.
- Step in practically when the team needs assistance or extra hands.
- Report any staff-related concerns or performance issues to management.
Communication & Admin
- Update the Amsterdam Sales team on property readiness and any important operational information.
- Communicate through Slack, email, and internal systems to keep everyone aligned.
- Assist with weekly timesheet checks to ensure hours are recorded correctly.
- Support Val Service admin by completing or updating small job sheets when required.
- Flag any property changes that Sales or Marketing need to be aware of.
End-of-Season Tasks
- Help with the close-down of properties: final cleans, windows, utilities, appliances, and checklists.
- Record videos of each property for internal documentation.
- Assist with closing the linen store, maintenance store, staff accommodation, and office.
- Support the final key count and help resolve missing items.
💼 What You Bring
- Strong housekeeping or hospitality operations background.
- A very hands-on, practical approach — willing to help with any task.
- Eye for detail and pride in delivering high-quality standards.
- Team player with good communication skills; French is a plus.
- Reliable, organised, and comfortable working in a fast-paced winter season.
- Full driving licence and comfortable driving in snow.
- Ability to work long hours and be on-call when needed.
🌟 Why This Role Matters
This role is essential in making sure our guests enjoy a seamless, high-quality stay and our properties reflect the premium standards of One of a Kind Travel. You’ll be part of a supportive in-resort team and contribute directly to the experience that makes Val d’Isère special.
