Reservations Agent Job Specification
About the Role:
We are seeking an enthusiastic Reservations Agent to join our welcoming and dynamic Reservations Team at Chalet Chardons in Tignes. This is a fixed-term position starting this autumn, running through the winter ski season and concluding in April 2026.
Who Are We?
Chalet Chardons is an independently owned ski chalet company that has been offering exceptional ski holidays in the French Alps for over 20 years. We specialise in providing catered ski chalet holidays that deliver outstanding value for money, operating across the world-class resort of Tignes. Whilst the majority of our guests are British, we are proud to welcome a diverse international client base from across Europe, North America, Australia, and beyond.
What Does the Role Involve?
This is far from your typical 9-to-5 office job. Based in Tignes, this role offers a work schedule designed to give you ample time to enjoy skiing, snowboarding, and other alpine activities, thanks to our split-shift system.
As part of the Reservations Team, your primary responsibility will be to manage inbound guest enquiries — from the initial point of contact right through to confirming the booking and supporting the guest up until their arrival in resort. Key tasks include:
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• Converting enquiries into quotations and confirmed bookings.
• Logging and following up on leads using our CRM system.
• Accurately entering booking information into our reservation management software.
• Assisting clients with questions and special requests prior to their arrival.
• Supporting guest communication and requests while they are in resort.
• Undertaking general administrative and sales tasks as needed.
Whilst the core focus is reservations, there will also be plenty of opportunities to get involved in the marketing of the business — including tasks such as content creation, social media management, and seasonal marketing campaigns — depending on your skills and interests.
Who Are We Looking For?
Whether you are at the beginning of your professional journey or an experienced customer service or sales professional seeking a lifestyle change, this role is about your attitude and approach as much as your experience.
Working closely with and reporting to the Director of Sales & Marketing, the ideal candidate will be a proactive, organised, and customer-focused individual who thrives in a fast-paced environment. Our shift pattern is designed to offer a great work-life balance, with plenty of free time during the day to enjoy all the mountains have to offer.
Essential Attributes:
• A genuine “people person” who builds rapport quickly and naturally.
• Excellent communication skills, both written and verbal.
• A proactive self-starter with strong problem-solving abilities.
• Exceptional attention to detail and accuracy.
• Highly organised, with the ability to juggle multiple responsibilities.
• A customer-first mindset with commercial awareness.
• Strong work ethic and a positive, professional attitude.
Desirable, But Not Essential:
• Previous experience in reservations, sales, or customer service.
• French language skills (there will be plenty of opportunity to practise!).
• Marketing knowledge or digital marketing experience (e.g. social media management, website updates, SEO).
• Photography or graphic design skills.
• An interest in winter sports or alpine living.
Perks of Working for Chalet Chardons:
- Live and work in one of the world’s leading ski resorts.
- 5 days' skiing per week.
- A full season lift pass for the Tignes & Val d’Isère ski area, worth over €1,090.00.
- Accommodation provided.
- All meals provided.
- Winter sports insurance.
- Competitive salary.
- Performance-related bonus scheme.
- 15% Family and Friends Discount on Chalet Chardons holidays.
- Ski or snowboard hire for the season.
