Shift Leader M/F - Tivoli Avenida Liberdade Lisboa Hotel

Minor Hotels - Southern Europe • Seasonal • Portugal • 19h ago

What will be your mission?

As a Shift Leader, you will be responsible for leading and coordinating the daily Front Office operations, ensuring service excellence and delivering memorable guest experiences. You will play a key role in team management, operational efficiency, and maintaining the quality standards of the hotel.

What will you do?

Coordinate and support the Front Office team, ensuring high service standards at all times;
Organise and supervise daily Reception operations, including shift management and handovers;
Deliver an exceptional welcome experience to guests, with special attention to VIP guests and special requests;
Manage and resolve operational issues and guest complaints, promoting guest satisfaction and loyalty;
Ensure compliance with operational procedures and hotel quality standards;
Support the training and development of team members, fostering a culture of excellence and continuous improvement;
Collaborate with other departments to ensure smooth operations and a seamless guest experience.

What are we looking for?

Previous experience in Front Office roles, preferably within the luxury hospitality industry;
Experience in team coordination or leadership roles;
Excellent communication and interpersonal skills;
Strong guest-focused mindset and commitment to service excellence;
Problem-solving skills and ability to make decisions in a fast-paced environment;
Strong sense of responsibility, organisation and attention to detail;
Proactive attitude, autonomy and initiative;
Flexibility to work rotating shifts and varying schedules;
Fluency in Portuguese and English; additional languages will be considered an advantage;
Knowledge of Microsoft Office and hotel management systems.