Hotel Vella Nit is a luxury boutique hotel with only 5 rooms. We started operating 1 year ago and are consolidating our business and growth. Our guests come to enjoy a relaxing time in Canet de Mar. Guests are both national as international. The person we are looking for will grow together with the hotel and a partnership can be envisaged on the longer term. Given we are a small hotel, the right candidate will be willing and able to do multiple tasks. The post could develop into a co-management role on the long-term.
Frontdesk and guest relations with housekeeping support:
- Full year contract
- Nivel 4 como Ayudante/a de recepción (Convenio Colectivo Industria de Hostelería y Turismo de Catalunya)
- around 25 hours/week
- start in August or September
Tasks:
- guest relations including first contact for guests (phone and via booking platforms)
- front desk tasks (check-in, answer questions by guests, cover extra fees, etc)
- ensure online checkin, arrival information is shared,etc
- check rooms are ready for arrival of guests
- occasionally prepare rooms (low season) to cover cleaning crew holiday
- relay key information regarding checkin/checkout to cleaning crew
- administrative tasks (guest book, breakfast orders, etc)
- ensure smooth running of the hotel and help coordinate interventions if needed
- develop growth strategies (catering option) and marketing and sales opportunities
Work schedule: Friday to Tuesday, afternoons (some days starting at 12h00, other days at 15h00) with a maximum of 25 hours weekly. Work schedule could also include some remote tasks (online follow up and guest communications).
