About JCA & Condover Hall

At JCA, we believe in creating unforgettable experiences through adventure, teamwork, and hospitality. Each year, thousands of guests stay with us for residential activity breaks, and our Activities team plays a key role in ensuring every guest enjoys an adventure filled and safe trip. Condover Hall is a stunning Grade I listed Elizabethan manor house located just outside Shrewsbury.

Benefits:

Salary up to £12.82 per hour
Staff events and Friends & Family activity days.
Employee discounts via Benefit Hub.
Free DBS check.
On-site shared accommodation & meals provided at a monthly deduction.

The Role: Activity Instructor

As an Activity Instructor, you’ll be the focal point of the groups stay, responsible for delivering safe, fun, and engaging activity sessions in a residential setting. You’ll play a hands-on role in creating memorable experiences for guests, ensuring every session is delivered with enthusiasm, professionalism, and care.

Key Responsibilities

Activity Delivery & Quality

Deliver all activities to your group in line with JCA’s standards.
Adapt your delivery style to suit the needs, abilities, and dynamics of different guest groups.
Ensure all activities are run safely, enthusiastically, and with a focus on guest engagement.
Prepare and maintain equipment and activity bases to ensure readiness and safety.

Safety & Compliance

Follow JCA’s safety policies and operational guidelines during all sessions.
Assist in the prevention, response, and reporting of incidents, accidents, and safeguarding concerns.
Provide first aid support when required.

Customer Experience

Create a welcoming and inclusive environment for all guests.
Build rapport with groups to enhance their experience and encourage participation.
Respond to guest queries and concerns professionally and empathetically.
Support the collection of feedback to help improve future delivery.

Team Collaboration

Work closely with fellow instructors and team leaders to ensure smooth daily operations.
Attend training sessions and team briefings to stay informed and prepared.
Support colleagues during busy periods and contribute to a positive team culture.

Essential skills & experience

Good organisation skills, and can work under pressure to meet deadlines and targets
Effective interpersonal skills and good emotional intelligence
Excellent communication skills
Enthusiastic, energised and a friendly disposition

The recruitment process

Once we receive your application, you will be contacted by one of our team regarding the next steps.
We are holding a recruitment weekend at Condover Hall on 21st – 22nd February 2026. These events a fantastic opportunity for you to learn more about JCA and our Activity Instructor role. We will provide free meals & shared accommodation for the event.
Please note, attendance at our recruitment event is a requirement in our selection process.

Our Commitment to Inclusion

At JCA, we know that diverse teams deliver better results. We’re building a culture where everyone feels welcome, respected, and supported to thrive. We’re committed to equity, inclusivity, and tackling unconscious bias at every level of our organisation.

*Our Recruitment Team is based at our Head Office in Brighton so we may call you from a Brighton number (01273)*

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