Location: Val d'Isère or Tignes
You will manage all aspects of running one of our luxury chalets. Your main responsibilities will be guest satisfaction, employee performance and upholding chalet appearance/ standards. You will lead your team to oversee all housekeeping duties, service, driving and ensuring the guests are well cared for throughout their stay.
You will be expected to establish and maintain a warm and friendly atmosphere within the chalet, so that guests can enjoy the high standard of personal service, for which Alpine Culture is renowned.
Our hope is that every guest will experience superior service in every aspect of their holiday, especially in the chalet. From making sure their room is perfectly clean and well-presented every day, to engaging with them about their day whilst serving them with a tea, coffee or usually champagne after a long day on the slopes. This is one of the best opportunities to make a positive impact and interactions such as this, as well as the outstanding service, is how we make their holiday one they will not forget. We expect you to go over and beyond to exceed their expectations of what a chalet holiday should be.
Management responsibilities:
Day to day Chalet management of guests and staff
Communication with guests to provide concierge service, deal with and issues that may arise and go ‘over and beyond’ to exceed their expectations
Uphold standards of cleanliness and service
Hold regular staff meetings- report back to management with ideas to drive standards, improve staff performance and communicate guest feedback.
Manage client expenses, take payments
Property management- liaise with relevant tradesmen, suppliers etc, property checks
Create and maintain relationships with suppliers and contacts in resort
Inventory management- stock takes, ordering, moving stock between chalets
Monitoring and management of budgets
Manage setup and close down of chalet
Produce ideas to cut operational costs
Vehicle Management
Scheduling of staff
Transfers
Requirements
French language is desirable but not essential
Management experience in luxury hospitality industry
High standard and knowledge of service and wine
Great interpersonal skills- ability to build relationships with clients and well as maintain a good working relationship with employees
Eye for detail- level of cleanliness, standard of service
Strong computer skills- spreadsheets, emails etc
Ability to overcome logistic issues, problem solver, highly organised
