Company Description
Since 2014, we have been transforming holiday home rentals into an exceptional experience, combining the world’s most beautiful properties with unrivalled service.
Whether in legendary or unexpected destinations, we find the perfect home for each of our guests. Every stay is carefully planned, curated and fully personalised to offer a truly bespoke experience.
We build lasting relationships of trust with our clients and redefine the standards of luxury holiday rentals to create memories that last long after the stay is over ✨
Our teams are the cornerstone of our success. They design and craft each trip as a unique project. Our local teams travel the world to select the most remarkable homes and ensure unrivalled hospitality and service at their destination.
Job Description
This position must be filled from asap to September 30, 2026.
🎯 Role:
As the Stay Manager, you are the guardian of the guest experience on the ground of the guest journey. Based in Lisbon, where you will operate part-time from our local coworking hub, you act as the central point of coordination for our seasonal activity. Reporting directly to the Resort Manager, you orchestrate field teams and partners from your desk to ensure every property is flawless and every guest feels supported. This is a high-impact role focused on strategic oversight and real-time problem solving, ensuring that Le Collectionist’s signature excellence is delivered seamlessly across all our destinations.
✨Key Missions & Objectives
(80%) Guest Experience & On-site Operations
- The "Guardian of Quality": Supervise the welcome experience for every guest. You will manage more than 10 on-site providers to make sure everything is ready for the stays.
- Operational Execution: Oversee check-in/check-out flows and conduction of property audits to ensure our demanding standards are met.
- Crisis & Conflict Resolution: You are the lead point of contact for any on-site issues. You resolve technical or service challenges with speed and diplomacy, turning potential friction into a seamless stay.
- Asset Protection: Supervise property condition reports (Check-in & Check-out forms), manage sensitive discussions regarding security deposits and damages to coordinate discussions between owners and guests.
(20%) Coordination & Team Support
- Field Coordination: Supervise schedules of field teams and partners to ensure flawless property preparation.
- Internal Synergy: Act as the bridge between the Sales, Concierge, and Supply teams to ensure guest preferences are perfectly communicated and executed.
- Reporting: Maintain updates on guest stays and property status in our tools (HubSpot) to ensure the team is always aligned.
⚠️ Schedule & Logistics:
High Season Commitment: This role requires working on Saturdays (changeover days) and weekends, which are the heart of our activity. Your days off will typically be on Sunday/Monday or during the week, depending on the check-in calendar.
Qualifications
- Experience: Proven track record in operations, luxury hospitality, or premium guest relations. You are comfortable in high-pressure, seasonal environments.
- Linguistic Skills: English is mandatory. Fluency in Portuguese or French is a strong asset, but the ability to communicate effectively with international guests and local partners is what matters most.
- Resourcefulness: You are a "Swiss Army Knife" : solution-oriented, proactive, and capable of fixing problems on the fly.
- Soft Skills: Impeccable presentation, strong empathy, and the authority to manage local providers and house staff.
- Tech Literacy: Comfortable using basic digital tools (smartphone apps, CRM) to track tasks and guest notes.
- Mobility: A valid driving license is mandatory for this position.
Additional Information
Perks:
🌴 Paid time off in line with French standards (approximately 2.08 days per month)
🎂 One day off on your birthday
🍽️ A meal allowance of €4 per day worked, paid out on your pay stub each month
💻 A Mac computer and a company cell phone
🩺 Le Collectionist contributes up to €500 per year toward your health insurance
Recruitment process:
HR interview
Business case
Manager interview
Fit call
