Villa Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion.
Role Overview:
The Reservation Manager is responsible for managing and optimizing all reservation activities of Villa Eden, ensuring a seamless, personalized, and high-end booking experience that reflects the standards of a Leading Luxury Longevity Retreat.
At the core, the role is about converting demand into revenue while delivering an exceptional first guest experience already at the booking stage.
Qualifications:
Experience: Proven experience at the Reservation Department in a luxury hotel environment is essential. Experience with Leading Hotels of the World standards is a strong advantage.
Languages: Fluency in English, Italian, and German is required; additional languages are a plus.
Skills:
Outstanding leadership and team management skills.
Exceptional communication and interpersonal abilities.
Strong problem-solving and decision-making capabilities.
Proficiency in property management systems and office software.
Personal Attributes:
A guest-focused mindset with a passion for luxury hospitality.
Polished, professional appearance and demeanor.
Ability to stay calm and composed in high-pressure situations.
What We Offer:
The opportunity to lead a dynamic and dedicated team in one of Europe’s most exclusive luxury retreats.
A multicultural working environment with guests from around the world.
Professional growth opportunities and training tailored to luxury hospitality standards.
Competitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels.
If you are an experienced leader with a passion for creating extraordinary guest experiences, we invite you to apply for the position of Reservation Manager at Villa Eden.
To apply: Please send your CV and a cover letter to hannes@villa-eden.com. We look forward to welcoming you to the Villa Eden family.
